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General Terms of Sale

 

Preamble

These general conditions of sale apply to all sales of products concluded by DYNOVA SARL, registered with the Marseille RCS under number 948 676 002, with its registered office at 154 Rue de Rome, 13006 MARSEILLE, France, to consumers and professionals within the meaning of the preliminary article of the Consumer Code on its website. www.jolly-mino.com

Article 1: Purpose

The present general conditions of sale (GCS) aim to define the rights and obligations of the parties in the context of the sale of products offered by DYNOVA SARL on its Website.

Article 2: Acceptance of the General Conditions of Sale

Any order placed on our Website constitutes the unconditional acceptance of these GTCs. The customer declares to have read and accepted these GTCs before placing their order. These GTCs may be subject to changes at any time. The applicable GTCs are those in effect at the date of the order.

Article 3: Products

The products offered for sale are those listed on the Website on the day the customer views the site. Each product is accompanied by a description prepared by our supplier. The photographs of the products are as accurate as possible but cannot ensure a perfect similarity with the product offered. DYNOVA SARL cannot be held liable for any errors or omissions in the product descriptions.

Article 4: Price

The prices of our products are indicated in euros, including all taxes (VAT). Delivery costs are not included in the indicated price and will be added to the total amount of the order. We reserve the right to change our prices at any time, but products will be billed based on the rates in effect at the time of order validation. Prices include any discounts and promotional offers.

Article 5: Order

To place an order, the customer must follow the online ordering process and validate their basket. The order will only be validated after payment is accepted. Once the order is validated, the customer will receive a confirmation email containing the essential details of the order. In the event of an error in the recipient’s details, DYNOVA SARL cannot be held responsible for the impossibility of delivering the product.

5.1: Order process

The customer selects the products of their choice by clicking on «Add to cart». At any time, they can check the products added to their cart by clicking on the corresponding icon. Before validating their order, the customer can modify the quantity of the selected products or remove them from their cart.

5.2: Order confirmation

After validating the order and accepting payment, the customer receives a confirmation email containing the essential details of the order: list of the products ordered, total price, delivery information.

5.3: Cancellation of an order

DYNOVA SARL reserves the right to cancel any order from a customer with whom there would be a dispute regarding the payment of an earlier order, or if DYNOVA SARL reasonably believes that the customer has breached these GTCs.

Article 6: Payment

Purchases are processed via credit card, PayPal, or any other payment method accepted on the Website. The card is debited at the time of ordering. Transactions are secured by a secure payment provider. In the event of a bank rejection, the order will be automatically cancelled.

6.1: Payment methods

We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and other payment methods mentioned on the Website. The customer guarantees that they have the necessary permissions to use the chosen payment method.

6.2: Securing payments

Payments made online are secured by a PCI-DSS certified payment provider. The transmitted banking information is encrypted and is not stored on our servers.

6.3: Billing

An electronic invoice will be sent to the customer after the order has been validated. The customer can also download the invoice from their customer area on the Website.

Article 7: Delivery

The products are delivered to the delivery address indicated during the order. Delivery times are given as an indication and may vary depending on logistical constraints and the availability of the products. In the event of a delivery delay, we will inform the customer by email. In the event of non-receipt of the order, the customer has 30 days from the date of the order to notify our customer service. Delivery costs are borne by the customer and are indicated before the order is validated.

7.1: Delivery areas

We deliver our products in metropolitan France and in the countries of the European Union. For any requests for delivery outside these areas, please contact our customer service.

7.2: Delivery times

Delivery times vary depending on the destination and the delivery method chosen by the customer. The indicative delivery times are 3 to 5 working days for mainland France and 3 to 7 working days for countries within the European Union.

7.3: Delivery tracking

After the order has been dispatched, the customer will receive an email containing the tracking number for the package. The customer can track the delivery status on the carrier’s website using this number.

7.4: Receipt of the order

The customer is required to check the condition of the delivered products. In the event of missing or damaged products, the customer must inform the carrier and DYNOVA SARL as soon as possible and may refuse delivery. In the event of non-receipt of the order, the customer has 30 days from the date of the order to notify our customer service.

Article 8: Right of withdrawal

In accordance with legal provisions, the customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal. Products must be returned in their original condition and packaging, accompanied by any possible accessories and documentation. The return costs are the responsibility of the customer, except in the case of a defective product or our error. The refund will be made within 14 days of receipt of the returned products.

8.1: Return policies

To exercise his right of withdrawal, the customer must inform DYNOVA SARL in writing (email or letter) before the expiry of the 14-day period. The customer must return the products to the address indicated in the return instructions, including a copy of the invoice and the withdrawal form.

8.2: Status of returned products

The products must be returned in their original condition and packaging, accompanied by all possible accessories and documentation. The products must not have been used, damaged or soiled.

8.3: Refund

The refund will be made within 14 days of receipt of the returned products, using the same payment method as used for the order, unless the customer agrees to a different method of refund.

Article 9: Legal Guarantees

All our products benefit from the legal warranty of conformity and the warranty against hidden defects.

9.1: Legal Guarantee of Conformity

In accordance with Articles L217-4 to L217-14 of the Consumer Code, the seller is obliged to deliver a product that complies with the contract and is liable for any defects in conformity that may exist at the time of delivery.

 

    • Article L217-4 of the Consumer Code The seller delivers a product that complies with the contract and is liable for any defects that existed at the time of delivery. He is also liable for any defects resulting from the packaging, assembly instructions, or installation when this was undertaken at his expense or under his responsibility.

    • Article L217-5 of the Consumer Code The property complies with the contract:

       

        1. If it is suitable for the normal use of a similar product and, if applicable:

           

            • if it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model; ;

            • if it exhibits the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer or their representative, particularly in advertising or labeling; ;

        1. Or if it exhibits the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of